SEBI launches SEVA Chatbot for Investors

Q: Q1. Which financial regulator has recently launched the SEVA chatbot?

Answer: Securities Exchange Board of India.

Q: Q2. What is the full form of SEVA recently launched by SEBI?

Answer: SEBI’s Virtual Assistant

Q: Q3. When was the Securities Exchange Board of India made a statutory body?

Answer: 1992 under the e Securities and Exchange Board of India Act 1992. It was set up in 1988.

Utkarsh Classes

Updated: 30 Jul 2024

2 Min Read

SEBI launches SEVA Chatbot for Investors

The capital market regulator, the Securities and Exchange Board of India (SEBI), has introduced SEBI’s Virtual Assistant (SEVA) chatbot to help investors of the securities market.

The SEVA Chatbot is an artificial intelligence-enabled chatbot that will answer certain investors' questions.

According to SEBI, the chatbot will have multiple features, such as citations, answering follow-up questions, and the ability to convert speech-to-text and text-to-speech.

The SEVA chatbots will enable users to ask questions about the securities market and SEBI’s complaint redressal platform (SCORES).

SCORES(SEBI Complaint Redressal System) was launched by SEBI in June 2011 as an online platform which enables an investor

to lodge complaints pertaining to the securities market online with SEBI against listed companies and SEBI-registered intermediaries.

SEBI launched SCORES 2.0 on 1 April 2024 with advanced features.

According to Sebi, the chatbot can answer questions about general information on the securities market, the latest master circulars, and the grievance redressal process.

A chatbot is an artificial intelligence (AI) program that creates conversational interaction between the chatbot and another human user through voice commands or text chats.

Modern chatbots use the latest technologies, such as artificial intelligence (AI), natural language understanding (NLU), machine learning (ML), natural language processing (NLP), etc., to provide human-like responses to queries.